REFUND & CANCELLATION POLICY

Customers may authorize recurring payment mandates through approved UPI applications, including UPI-enabled platforms.

By approving a mandate, the customer authorizes recurring debits from the registered bank account for repayment of loan obligations and related charges, as applicable.

The mandate shall remain valid until:

• Completion of the repayment obligation;
• Customer-initiated cancellation in accordance with applicable rules;
• Expiry of the mandate period;
• Revocation by the sponsoring bank, NPCI, or any regulatory authority; or
• Operational discontinuation of the service.

3. Cancellation of Mandates

Customers may cancel an active UPI AutoPay mandate through:

• The respective UPI application;
• Their bank’s mandate management facility; or
• Customer support channels of KIPL.

To avoid the next scheduled debit, customers are advised to submit cancellation requests at least three (3) business days before the upcoming debit date.

Cancellation of a mandate does not waive or extinguish any outstanding loan repayment obligations. Customers shall remain liable for all dues payable under the applicable loan agreement.

4. Refunds

Refunds may be considered in the following circumstances:

• Duplicate debit or multiple collections for the same repayment cycle;
• A transaction processed due to a verified technical or system error;
• Collection of an amount exceeding the amount due;
• Unauthorized debit resulting from an operational error after investigation; or
• Any other case deemed appropriate after internal verification and reconciliation.

All refund requests are subject to verification and approval by KIPL and/or the relevant banking partner.

If approved, refunds shall generally be processed & credited within 7–10 working days.

5. Non-Refundable Cases

Refunds shall not be applicable in respect of:

• Valid and authorized loan repayment transactions;
• Scheduled debits successfully executed under an active customer-approved mandate;
• Payments made toward outstanding loan obligations that have been correctly applied;
• Delays attributable to banking networks, payment gateways, NPCI infrastructure, or circumstances beyond our control; or
• Transactions disputed without sufficient supporting evidence.

6. Failed Transactions

Where a customer’s account has been debited but the repayment is not reflected in the loan account due to a technical failure:

• The transaction shall be investigated and reconciled;
• Necessary coordination shall be undertaken with the concerned bank and payment partner; and
• Appropriate adjustment or refund shall be processed & credited after verification.

7. Grievance Redressal

For any concerns relating to UPI AutoPay mandates, cancellations, refunds, or transaction disputes, customers may contact:

Customer Support Team

Kuldhara Investment Private Limited

Email: info@kuldharainvestments.net

Customers should provide:

• Registered mobile number;
• Loan account/customer ID;
• Transaction reference number (UTR); and
• Details of the issue being reported.